Privacy Policy

Last Updated: January 2025

Imagine Health Pharmacy ("we," "us," or "our") operates at #4120 – 15 Sunpark Plaza SE, Calgary, Alberta T2X 0M5. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address when you fill out contact or prescription transfer forms.
Health Information: Prescription details, medication history, and health information shared during pharmacy consultations and travel health appointments. This information is handled in accordance with Alberta's Health Information Act (HIA).
Website Usage: Cookies, IP addresses, browser type, and browsing behaviour to improve your experience on our website.
Appointment Data: Information provided when booking consultations through our online scheduling system.

How We Use Your Information

We use your personal information to:

Dispense prescriptions and provide pharmacy services
Process prescription transfer requests
Deliver medications through our Blister Pack delivery service
Administer travel health consultations and vaccinations
Communicate with you about your health care
Respond to your enquiries and requests
Improve our website and services
Comply with legal and regulatory obligations

How We Protect Your Information

We implement appropriate physical, technical, and administrative safeguards to protect your personal and health information. Prescription and health records are maintained in compliance with the Alberta College of Pharmacy standards and Alberta's Health Information Act.

Sharing Your Information

We do not sell your personal information. We may share information with:

Other healthcare providers involved in your care, with your consent
Insurance companies for claims processing, with your authorisation
Regulatory bodies as required by law
Service providers who help us operate our website and business, under strict confidentiality agreements

Your Rights

Under Alberta's Personal Information Protection Act (PIPA) and the Health Information Act, you have the right to:

Access your personal and health information
Request corrections to inaccurate information
Withdraw consent for certain uses of your information
File a complaint with the Office of the Information and Privacy Commissioner of Alberta

Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Imagine Health Pharmacy
#4120 – 15 Sunpark Plaza SE
Calgary, Alberta T2X 0M5
Phone: (403) 910-3990
Email: hello@pharmacyplus.ca